FAQ & Return Policy

1. Can any design be used on any of our products?

For most of our products yes just choose the "special design option" in each category you would like to order and fill out the requested information. You can also type in special design option into "search" and it will list the products. We can do this with any product/design that does not start with "X-"
In order to serve our customers and make a variety of products available we have decided to carry other products and designs beside Custom Keepsakes and More CKM. The products and designs that we do not mfg and did not design are the products/designs that start with a "X-" in there product/design code. Therefore for these products/designs we are not as flexible in the design process and we must adhere to the manufactures rules for processing.

If you have any questions please contact us at customkeepsakesandmore@gmail.com or via phone @ 714-979-1823 for more information.

2. What is the turn around time and do you accept rush orders?

We will do your order as quickly as possible. Please allow Approximately 2-3 weeks for delivery. Custom design may take longer. If you need an order sooner than this please contact us at 714-979-1823 or email us atcustomkeepsakesandmore@gmail.com to see if we can accommodate your requirements. Shipping will also depend on how quickly you get back to us with final approval. If for some reason your response is delayed it may take longer to ship.

3. What methods of payments are accepted?

We accept personal check, money orders, cashiers checks, cash, MasterCard, Visa, Discover and American Express. We also accept Pay-Pal which includes Visa, MasterCard, Discover and American Express. Please visit www.paypal.com for more information on how to pay with Pay-Pal.

4. What is your return policy?

On our custom products, since they are custom and can not be reused they can not be returned. However if we make a mistake we will replace the order.

We will send you a proof after you have placed your order for you to view. You must make sure all spelling and dates and all custom text is correct and it is how you would like it before you give us your final approval. Once you provide us with final approval the order can not be changed or canceled unless we haven't started processing the order.

This excludes products/designs starting with "X-" once these have been purchased some of these items can not be returned. Check description for more information.

Our prepackaged labels and wrappers that are not customized may be returned for a full refund up to 30 days after purchase.

5. What is your cancellation policy?

As long as the order has not printed you can cancel your order. The orders are printed after approval of the proof. This excludes products/designs starting with "X-"

6. Hershey's have changed the way they wrap their candy bars. How do you accommodate this?

The 1.55 oz Hershey's no longer have the foil end wrappers. They now have a closed end tamper proof wrapper. We have two style wrappers to accommodate this.

1. A wrapper with a foil pouch to put the original candy bar in to give the classic foil end look.
2. A closed end wrapper no foil or foil pouch needed.

For both types of wrappers you will need a glue stick or double sided tape (not included) to secure your wrappers together.

7. What kind of paper and printer is used?

We are proud to offer a high quality laser printer and we use a semi gloss paper. Some products have an adhesive backing. Please see description for each item.

Be careful of companies that use ink jet printers. These products can run and smear if they get slightly wet.

8. Can I order just the wrapper or label?

Yes, we only sell the wrapper or label and you wrap your own for many of our products.

Shipping just the labels will save on product costs and shipping costs.

9. How do the wrappers adhere to the candy (Hershey wrappers, lifesavers)?

We recommend using a glue stick or double sided tape to wrap the wrappers. It is very easy and we will supply you with instructions.

10. How do the labels adhere to the Bottles, Bubbles and Tic Tac?

The labels have an adhesive backing.

11. Are the Bottle labels water proof?

Yes, the bottle labels are waterproof. We will be happy to supply you with a sample so you can test them. You can email us at customkeepsakesandmore@gmail.com to receive a sample

12. Will I get a chance to view the final product?

Yes, we will provide you with a proof of the final product for you to review. We can either email it to you or send a sample in the mail. If we mail the proof to you please allow extra shipping time. The sooner you approve the proof the sooner we can process and ship your order.

This excludes some products/designs starting with "X-"

13. What if I want a special design?

Please contact us at or via phone @ 714-979-1823 to see if we can accommodate your special requirements.